Returns & Refund Policy

Last updated: April 2026

At Stitched By Nisa, we want you to be completely happy with your purchase. Please read our returns and refund policy carefully.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, items must be:

Unused and in their original condition
In the original packaging
Accompanied by proof of purchase

Please note that custom or personalised items cannot be returned unless they are faulty or not as described.

How to Request a Return

To initiate a return, please contact us at (Stitchedbynisa@gmail.com) with your order number and reason for return. We will provide you with return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that original shipping costs are non-refundable unless the item is faulty or incorrect.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 24hours of delivery at stitchedbynisa@gmail.com with photos of the issue. We will arrange a replacement or full refund at no extra cost to you.